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RESERVATIONS

The rates charged are per room although the cost may differ slightly for single, double and triple occupancy. The prices always refer to a room price per night and the all-inclusive daily package.

You can make changes and cancellations directly on our website. Alternatively, you can contact the Bitzaro Palace directly by calling the hotel at +30 26950 22840 or in writing by e-mail to info@bitzaropalace.com. You can find the contact details of the hotel on the relevant hotel information page and in the booking confirmation. In addition, you can contact the hotel via our contact form. Please review the cancellation conditions of the hotel before cancelling a booking. You can find the cancellation conditions on your booking confirmation.

If you have not received a confirmation e-mail two hours after the booking, then check first of all if an anti-spam function has been activated in your e-mail program or whether the confirmation e-mail has been moved to another folder as ‘spam’ or ‘junk’. If you have not received a confirmation e-mail, then please contact us via info@bitzaropalace.com. Alternatively, you can call us at +30 26950 22840.

You can find the contact details of the hotel on the relevant hotel information page and in the booking confirmation. In addition, you can contact the hotel via our contact form.

Payment of a booked hotel room normally takes place directly in the hotel. Exceptions are for rates that cannot be cancelled and other rates where obligatory advance payment is shown in the booking conditions.

The transfer can be arranged by the hotel but it is not included in the price.

Please contact the hotel directly by calling us at +30 26950 22840 or in writing by e-mail to info@bitzaropalace.com. You can find the contact details of the hotel on the relevant hotel information page and in the booking confirmation. In addition, you can contact the hotel via our contact form.

Please contact the hotel directly to request a room for a disabled person. You can find the contact details of the hotel on the relevant hotel information page and in the booking confirmation. Alternatively, you can contact the hotel via our contact form.

You can book for up to 6 travelers online. For groups with more than 6 people, please contact the hotel directly by calling us at +30 26950 22840 or in writing by e-mail to info@bitzaropalace.com. You can find the contact details of the hotel on the relevant hotel information page and in the booking confirmation. In addition, you can contact the hotel via our contact form.

ROOM / ROOM FACILITIES

The hotel arrival times are from 14:00 pm until 00:00 am and the departure times are from 07:00 am until 12:00 pm.

Yes, the travel documents of all guests are required.

An early check-in or a late check-out is possible but it cannot be guaranteed as it depends on availability. Instead of an early check-in, however, to be sure of having the room ready upon arrival, you can reserve the room from the night before. Please note that for an early check-in or a late check-out, additional charges apply. For further information please contact the hotel. You can find the contact details of the hotel on the relevant hotel information page and in the booking confirmation. Alternatively, you can contact the hotel via our contact form.

It depends on the room type. All guest rooms, apart from the Executive room, can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed. The above apply also in case of a baby cot.

There are no connecting rooms at the hotel.

Unfortunately it is not possible. One baby cot can only be provided in each room.

It is possible, as long as there is availability. Thus, it cannot be guaranteed.

Yes, free Wi-Fi is available in all rooms.

We regret that animals are not allowed in the hotel.

There is a safety deposit box in every guest room. They are available at the rate of 3 € per day.

For security reasons, there are no iron facilities in the room, but you can ask for them at the reception whenever you need them, free of charge.

Your room is equipped with a coffee/tea maker, along with tea, coffee and sugar.

All the rooms are equipped with a mini refrigerator, not a mini bar.

HOTEL / HOTEL FACILITIES

The Bitzaro Palace is just a 10-minute drive from Zakynthos International Airport “Dionysios Solomos”. It is easily accessible by car. The taxi fare from the airport to the area of Kalamaki is approximately 15 Euros.

The hotel is 5 mins walk to the main street of Kalamaki Village where there are supermarkets, tourist shops, restaurants and bars.

Kids’ friendly buffet with light dishes as well as high chairs are available at the restaurant. The poolside and the children’s playground may be used only under parental supervision. Baby cots are available on request.

Upon arrival, one pool towel per person can be provided. 10 € per towel is requested as a deposit that is given back to you with the return of the towel at the end of your stay.

The island is famous for its sandy beaches, the Shipwreck beach and the turtle Caretta-Caretta that spends its reproductive period in Zakynthos during the summer. Kalamaki beach, that is 5 min walk from the Bitzaro Palace, is one of the beaches that the turtles choose to lay their eggs. Another attraction is the town of Zakynthos, with many sites of architectural interest, as well as many restaurant, bars and shops. More specific recommendations adjusted to your interests and needs can be provided to you at the reception desk.

Car hire is one option. There are points of interest all around the island that are worth seeing. Another option is an organized tour that could take you by bus or boat to the most attractive sites.

We can provide you with any tour information and make recommendations according to your needs at the reception desk.

We have a doctor on call 24 hours.

The Zakynthos Hospital is10 km away from the hotel. It takes around 20 minutes by taxi.

The tap water in our hotel is not potable, but it is suggested that you drink table water.

As a general guideline, the weather in Zakynthos is warm during the summer season (May- October). However, the weather is generally most pleasant in May, June, September and October, when there are clear skies and sunshine. Some rain may occur and it may be a bit colder in the evening. The hot season is in July and August, when temperatures reach their highest.

Our sister hotel is Bitzaro Grande, also situated in Kalamaki. Our shared policy prohibits the use of the facilities of the sister hotel, in order to ensure that your holidays will remain of the highest quality possible.

You can find a link to TripAdvisor on the hotel information page. In addition, you can review our hotels directly on TripAdvisor and Zoover. We welcome your feedback!

RESTAURANT

The hotel offers only the all-inclusive package. Apart from the snack bar, the hotel has a buffet restaurant offering breakfast, lunch and dinner.

The breakfast buffet is open from 7.30am to 10.30am. The lunch buffet is served from 12.30pm to 2.00 pm. The dinner buffet is served from 7.00 pm to 9.00 pm, when there is a dress code.

A selection of vegetarian dishes is available in every meal at the buffet.

At the restaurant buffet kids friendly dishes are served and high chairs are available at the restaurant.

The dress code for dinner is Dinner Casual. Long trousers are preferable, but smart casual shorts for men are also accepted. Any beachwear, sportswear and flip flops for men and women are not accepted.

Many options from the buffet may be suitable for guests on a special diet, like gluten free, diabetes, lactose free, etc. Any further requests are happily accepted and provided, if possible.